Primary Topic—Employee Problems and Problem Employees
Additional Topics—Communication; Hiring and Placement;Motivation
When head nurse Sylvia Miller was faced with the opportunity topromote one of her staff members to a charge nurse capacity, shefound that she was not lacking apparently qualified employees. Infact, after sorting through several possibilities Sylvia was leftwith two equally appealing candidates. Jane Wilson and Hilda Ross,in Sylvia’s opinion the two best nurses on the floor, appearedequal in qualifications and experience in just about everyrespect.
It was evident to Sylvia that Jane and Hilda both wanted theposition; each had made her desires known to Sylvia upon firstlearning that the position would
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