Discuss Distinctive Characteristics Service Operations Presented Service Operations Text A Q34235344

Discuss the distinctive characteristics of service operations,as presented in the Service Operations text, by applying thecharacteristics of customer/citizen participation, simultaneity,perishability, intangibility, heterogeneity, and nontransferableownership to an example of a public service organization.

Expert Answer

1. Intangibility:

Services cannot generally be seen, tasted, touched, caught orfound before being purchased. The possible customer is unable toobserve the service before (and sometimes during and after) theservice delivery. For an public service organization who are inbuilding roads the actual quality of the road is not tested by theend user

2.Inseparability:

The services differ from Goods , in case of goods the productsare manufactured and then sold and then