Zhu Manufacturing is considering the introduction of a family of new products. Long-term demand for the product group
is somewhat predictable, so the manufacturer must be concerned with the risk of choosing a process that is inappropriate. Faye Zhu is VP of operations. She can choose among batch manufacturing or custommanufacturing, or she can invest in group technology. Zhu won’t be able to forecast demand accurately until after she makes the process choice. Demand will be classified into four compartments: poor, fair, good, and excellent. The table below indicates the payoffs (profits) associated with each process/demand combination, as well as the
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