1. When replying to an e-mail message, _____.
A.
only the pertinent portion of the original message needs to bequoted
B.
the entire original message should be quoted
C.
be sure to change the subject line to a new topic
D.
none of the original message should be quoted
2.
The salutation in an e-mail to a colleague _____.
A.
can be informal and just include the person’s first name
B.
should include the person’s first and last name and position
C.
should include the person’s first and last name
D.
is unnecessary
3.
When an e-mail message includes details on several items,_____.
A.
the items should be included in a separate attachment
B.
the items should be set off in a list, for
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