1. What term describes a customer that enters aqueue but moves to another queue before receivingservice?
a). Balking
b). Prioritizing
c). Jockeying
d). Reneging
2. Which queuing parameter represents the customerprocessing time?
a).
b).
c).
d).
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Expert Answer
Q 1. C) jockeying
Jockeying is the phenomenon of customers switching betweenqueues
Q 2. D) 1/
is the servicerate. Service time is
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