How do you think managers can strike a balance betweenauthenticity and managing their own emotional displays (e.g.,surface acting) in organizations? Or do you think it is impossibleto achieve such balance? Why or why not?
Do you think there are any emotions that are off limits—thatleaders (or employees) should never display at work? What are they,and what makes them off limits?
Do you think there is a way to improve your reading of yourmanager’s and coworkers’ emotions, and adapting your behavior basedon this emotional information? What are some ways that you can workon these types of behaviors?
Expert Answer
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It is impossible to strike
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