Charles worked atButterfly Corporation for two years after graduating from theUniversity of Texas. He liked his job but the firm was goingthrough some rough times. Because the firm was losing money,Douglas, the CEO, set increasingly rigorous performance goals.Charles noticed a lot of employees were grumbling about theseunrealistic expectations. He also heard rumors of quality controlincidents and other problems.
One day Charles wascalled into Douglas’s office. “Hello, Doug. You wanted to see me?”Charles asked.
“Yes, Charles. Comein.” Doug looked grim. After Charles sat down, he began to speak.“Look, you know about the tough times we are in. We are losingmoney
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