(Answered) : Steve Jackson, General Manager of Cranston Nissan, slowly sifted through his usual Monday morning stack of mail. The following l

Steve Jackson, General Manager of Cranston Nissan, slowly sifted through his usual Monday morning stack of mail. The following letter was one he would not soon forget.

Dear Mr. Jackson:

I am writing this letter so that you will be aware of a nightmare I experienced recently regarding the repair of my 300ZX in your body shop and subsequently in your service department. I will detail the events in chronological order.

AUGUST 28

I dropped the car off for repair of rust damage in the following areas:

Roof—along the top of the windshield area

Left rocker panel—under driver’s door

Left quarter panel—near end of bumper

Rear body panel—under