Steve Jackson, General Manager of Cranston Nissan, slowly sifted through his usual Monday morning stack of mail. The following letter was one he would not soon forget.
Dear Mr. Jackson:
I am writing this letter so that you will be aware of a nightmare I experienced recently regarding the repair of my 300ZX in your body shop and subsequently in your service department. I will detail the events in chronological order.
AUGUST 28
I dropped the car off for repair of rust damage in the following areas:
Roof—along the top of the windshield area
Left rocker panel—under driver’s door
Left quarter panel—near end of bumper
Rear body panel—under
OR
PayPal Gateway not configured
OR
PayPal Gateway not configured