Customers Generally Involved Service Delivery Process Negative Consequences Associated Cus Q34286584

Customers are generally involved in the service deliveryprocess.

• What are some negative consequences associated with customerinteraction int he service operation?

(Some of the suggested responses are too broad. Can you pleasebe more specified. )

Expert Answer

Negative Consequences can come in following ways-

Wrong understanding about the scope of the service, by thecustomer, or they mishear/ misunderstand the service delivery orsales guy. An example occurs when sales guy selling over phone/face to face, about a Resume Writing/ Resume Highlighting serviceprovide by a job portal to a job seeker (B2C consumer). Scope ofservice told by sales guy is Customer’s resume gets highlighted for3 months for