Course Solutions Uncategorized Customers Generally Involved Service Delivery Process Negative Consequences Associated Cus Q34286584

Customers Generally Involved Service Delivery Process Negative Consequences Associated Cus Q34286584

Customers are generally involved in the service deliveryprocess.

  • What are some negative consequences associated with customerinteraction int he service operation?

(Some of the suggested responses are too broad. Can you pleasebe more specified. )

Expert Answer


Negative Consequences can come in following ways-

Wrong understanding about the scope of the service, by thecustomer, or they mishear/ misunderstand the service delivery orsales guy. An example occurs when sales guy selling over phone/face to face, about a Resume Writing/ Resume Highlighting serviceprovide by a job portal to a job seeker (B2C consumer). Scope ofservice told by sales guy is Customer’s resume gets highlighted for3 months for

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