Question Description
Assume Alpha Distributing has just hired Brown Staffing to take over the administration of all of its payroll and benefits matters. There are three distinct but all-important dyadic channels of communication that should be addressed in this situation: (1) Alpha to Alpha’s employees, (2) Alpha to Brown’s employees, and (3) Brown to Alpha’s employees. In this context, all are important. Effective communication can make the outsourcing transition incredibly smooth, but insufficient or ineffective communication can make it exceedingly difficult and painful.
Consider how the level, frequency, and direction of communication can be crucial to the real and perceived
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