Throughout History Many Key Individuals Shaped Current Thinking Quality Management However Q34253059

Throughout history, there have been many key individuals who haveshaped current thinking in quality management, however, the topthree quality management gurus are Dr. W. Edward Deming, Dr. JosephJuran, and Dr. Philip B. Crosby. Conduct additional research on thethree gurus and discuss who you think is the most importantcontributor to quality management. You will need to use yourcritical thinking, moral reasoning, and persuasive writing skillsin this critical thinking exercise.

Expert Answer

Similarities anddifferent between William Edward Deming, Joseph M. Juran andPhilips P.Crosby

• Similarities
  • Quality requires a strong upper management commitment
  • Quality saves money
  • Responsibility is placed on managers, not workers
  • Quality is a never-ending process
  • Customer-orientation
  • Requires
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