Explain how it is possible for someone at Minitrex to call acustomer and not know (a) that this is a customer and (b) that thisis the third time this week that they had been called.
reference: Smith, H. A., and J. D. McKeen. “CRM at Minitrex.”#9-L05-1-002, Queen’s School of Business, January 2005. Reproducedby permission of Queen’s University, School of Business, Kingston,Ontario.
please know plagarism and please explain the answers in detaildon’t write it in bullet points. word limit – 350 to 400
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