Communication and Team Decision Making
Part 1: Sharpening the Team Mind: Communication and CollectiveIntelligence
A. What are some of the possible biasesand points of error that may arise in team communication systems?In addition to those cited in the opening of Chapter 6, what aresome other examples of how team communication problems can lead todisaster?
B. Revisit communicationfailure examples in Exhibit 6-1. Identify the possible causes ofcommunication or decision-making failure in each example, and,drawing on the information presented in the chapter, discussmeasures that might have prevented problems from arising withineach team’s communication system.
Part 2: Team Decision-Making: Pitfalls and Solutions
A. What are the key symptoms ofgroupthink? What problems
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