<p>The data below represent the relative shares (by quarter) ofcall volumes over 16 quarters from a call center at a majorfinancial institution.</p><strong>2010</strong><strong>2011</strong><strong>2012</strong><strong>2013</strong><strong>Average Qtr Percent Share</strong><strong>Q1</strong>23.2%23.0%23.3%21.9%22.8%<strong>Q2</strong>25.1%24.6%26.2%25.3%25.3%<strong>Q3</strong>28.5%28.8%28.6%29.8%28.9%<strong>Q4</strong>23.2%23.6%21.9%23.1%22.9%Total100%100%100%100%100%<p>(b) Using the percentage table above,