Performance improvement (PI) is a vital component of all healthcare organizations. This focus allows the organization to identifyareas within daily operations that may need to be updated orchanged to reduce the chance or errors, decrease cost or time, oreven completely revise a process. The concept of quality isdirectly related to PI and patients can view all different types ofinformation on physicians, hospitals and health care facilities,similar to rankings found on Amazon or other consumer-drivenwebsites. With this information being available to the public, yetsubjective based upon the non-medical opinions of patients, how cana patient ensure they are finding the best possible
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