Course Solutions Uncategorized Need Help C S Forumla Excel Data Represent Relative Shares Quarter Call Volumes 16 Quarter Q34260952

Need Help C S Forumla Excel Data Represent Relative Shares Quarter Call Volumes 16 Quarter Q34260952

Need help with C’s forumla in excel

The data below represent the relative shares (by quarter) ofcall volumes over 16 quarters from a call center at a majorfinancial institution.

2010201120122013Average Qtr Percent ShareQ123.2%23.0%23.3%21.9%22.8%Q225.1%24.6%26.2%25.3%25.3%Q328.5%28.8%28.6%29.8%28.9%Q423.2%23.6%21.9%23.1%22.9%Total100%100%100%100%100%25.0%

(a) Using the average quarter percent share column (Column G),generate a pie chart and a bar chart to show the quarterly percentshares of call volumes to the call center.

Typical Volume of Calls to Call Center, Percent Distribution by Quarter Typical Volume of Calls to Call Center, Percent Distribution by Quarter 35.0% 30.0% 25.0% 20.0% 28.9% 25.3% 22.8% 22.9% 23% 23% 15.0% 10.0% 5.0% 0.0% #3 2996 25% 01 02 03 04

(b)

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