When members were recruited for the improvement project, theywere told that, while the teams work would be in addition to theirregular work responsibilities, they had to treat team activities asa high priority. They were expected to complete team assignments ontime and were required to attend meetings. Despite being aware ofthese clear expectations, by the third week of the project, teammembers started arriving late to meetings, making excuses for nothaving completed their assigned tasks, and neglecting to return theleaders phone calls.
What is the relationship between team motivation and qualityimprovement? If you were the team leader, how would you refocus andmotivate the
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