Imagine that you manage to employees who dislike each other andhave engage in heated arguments in front of customers. Whatspecific steps could you take following the five-step criticalthinking model (observe, interpret, analyze, evaluate, andexplain), to resolve the situation?
Expert Answer
Often managers are confronted with a couple of employees whodon’t get along and their open quarrel not only affects the work ofothers around them but also the customers coming in. This oftencreates an uncomfortable atmosphere in the workplace and a terribleexperience for the customers. It is important in these cases tointervene right at the beginning and ease the tension in theworkplace.
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