GV is a small accounting firm supporting wealthy individuals intheir preparation of annual income tax statements. Every December,GV sends out a short survey to its customers, asking for theinformation required for preparing tax statements. Based on 50years of experience, GV categorizes its cases into the followingtwo groups:
- Group 1 (new customers): 20 percent of cases
- Group 2 (repeat customers): 80 percent of cases
This year, there are 35 income tax statements arriving eachweek.
In order to prepare the income tax statement, GV has threeresources, or employees. The following activities are carried outby employees:
- An administrative support person processes every taxstatement.
- A senior accountant (the owner of
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