Which of the following is a definition of ‘quality’? a. Qualityis meeting (internal or external) customer’s requirements that havebeen formally agreed between a customer and a supplier. b. Qualityis meeting (internal customer’s requirements that have beenformally agreed between an internal customer and a supplier. c.Quality is meeting (internal or external) customer’s requirementsthat have not been formally agreed between a customer and asupplier. d. Quality is meeting (internal or external) customer’srequirements that have been informally agreed between a customerand a supplier.
Expert Answer
Ans: . Quality is meeting (internal or external) customer’srequirements that have been formally agreed between a customer anda supplier.