Find Doctor Small Startup Helps People Find Physician Best Meets Needs Location Insurance Q34204025

Find a Doctor, is a small startup that helps people find aphysician that best meets their needs (location, insuranceaccepted, etc.) During a “slow” time for them, they have 9 staffmembers taking calls from customers. On average, one call arrivesevery 5 minutes (standard deviation of 5 minutes). Each staffmember spends on average 18 minutes with each customer (with astandard deviation of 27 minutes). (Round your answer to 2 decimalplaces.) How long does a customer spend on average waiting on holdbefore they can start speaking to a representative? minutes

Expert Answer

Ca = Coefficient of variation of arrival = SDarrival / Avg.arrival time