Customer Benefit Package Definition Value Chain Operations Manager Measure Productivity Ba Q34234531

1. What is a customer benefit package?
2. What is definition of a value chain?
3. How can the operations manager measure the productivity of banktellers, teachers, and scientists developing a new drug?
4. Explain the triple bottom line.
5. Explain the balanced score-card.


Expert Answer

1)customer benefit package

A customer benefit package is a combination of customer needs ,which are satisfied by a particular product or service.  It is a set of tangible and intangible features thatthe customer recognizes, purchase or use.

2) definition of a value chain

The value chain is the series of processes in a manufacturingsystem that adds value to an end product. In other words, the valuechain consists of