What are some of the costs or results from poor service to acommunity?
Expert Answer
Poor service to community has following results:
- Negative brand image = The customers decide the brand value inthe market and spread the same through word of the mouthpublicity.
- High attrition of customers = The poor service pushes customersto opt for services offered by competitors impacting the company’sbusiness
- Reduction in revenue = The high attrition and negative brandimage results in lowering of revenue and impactingprofitability
- Demotivated employees = The poor customer service ultimatelyimpacts the employees as they feel disengaged and non-willing tocontribute