![b) Draw the conceptual model showing the basic elements of service quality and discuss six (6) gaps that can arise from the concept. In the discussion, focus on what they are, how they arise and what could be done to address them. (15 marks]](https://media.cheggcdn.com/media%2Fa56%2Fa56499c9-9314-46dd-bd97-6ab629ebac60%2Fimage.png)
b) Draw the conceptual model showing the basic elements of service quality and discuss six (6) gaps that can arise from the concept. In the discussion, focus on what they are, how they arise and what could be done to address them. (15 marks] Show transcribed image text b) Draw the conceptual