Question Description
âThe changes in CMSâs reimbursement methodology are forcing hospitals to allocate more resources to improving the patient experience.â (Mezurenko, 2016). I believe it is easy for the healthcare community to forget that the patients are our customers. The CMSâs payment denial reminds us of this fact. This idea is a step in the right direction for the patient. So much of the health care experience is out of the hands of the patient that it seems only right for the CMS to advocate for them. It forces hospitals to work harder to make their institutions safer for the
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