You are a HR manager of a large organisation. Your department provides HR services to internal and external clients. You have decided to survey the department’s clients to determine their satisfaction levels of the service being provided to them.
Undertake your own research to locate information about:
Client satisfaction surveys.
Service usage surveys.
One other type of survey which could be used.
Describe each type of survey in one or two sentences. Provide two examples of questions used in each type of survey.
Expert Answer
Department provides HR services to internal and external clients
Client satisfaction survey
These are direct transaction and overall satisfaction surveys. Direct
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