Which of the following is a characteristic of TQM?
I. A focus on the processes that create goods and services
II. Lowering the prices of products that lack conformance quaity
III. Worker training
A.
I, II, and III
B.
I and III
C.
I and II
D.
II and III
Expert Answer
B
Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers.
In other words,
Total – everyone and everything that we do
Quality- degree of excellence a product or service provides and giving the customer what they expect all the time
Management-
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