•When is the use of a cause-and-effect (fishbone/Ishikawa) diagram most appropriate?
•What is the outcome of a fishbone chart exercise?
•What is the purpose of a Pareto chart?
•What is the purpose of a check sheet?
Is it different from a ‘checklist’?
•I have very little idea about a quality issue or its causes. What is the sequence in which I should apply the 3 tools
(Fishbone first, or Pareto first, or…. and so on..)?
Expert Answer
The cause and effect diagram is used to when there can be multiple causes for a problem. It
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