”What’s happened to Bob?” was the question asked of Jack Otto, production supervisor, by one of his manufactruing workers, Clyde Fisher. Jack had been wondering the same thing for several weeks about Bob Hill, another of his welders. Jack Otto is a 54-year old produciton supervisor who has been with Stone Fixture Manufacturing Co. (SFM) for 20 years. He is well liked and respected by his peers and subordinates and is very competent at the technical aspects of his supervisory job. Bob Hill, 40 years old, has been a generally comptent and productive welder at SFM for ten years. Bob
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