The time taken for guests to check out at a hotel front desk wasmeasured over the course of several weeks. The management believesthat the target time for checking out guests should be between 2and 3 minutes with a target of 2.5 minutes. The data gathered forthe actual process had a mean time of 2.75 minutes with a standarddeviation of 0.45 minutes. The process capability index willbe:
Select one:
a. more than 4 but less than or equal to 5.
b. more than 3 but less than or equal to 5.
c. more than 5.
d. less than or equal to 1.
Expert Answer
A
OR
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