- Think of a conflict that took place where you work or where afriend of family member works.
- Describe the conflict. What took place?
- What do you think caused the conflict?
- How was the conflict resolved?
- What conflict resolution style either worked or might haveworked best in this situation?
- Assume you are the manager. How might improved communicationhelp to avoid conflicts?
- Briefly summarize important communication techniques andconcepts you learned that will help you to be a bettermanager.
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