There are numerous examples of customers having power on the Web. A few sites include www.ihatedell.net and www.donotbuydodge.ca. Customers are using YouTube, MySpace, blogs, and a number of other Web tools to slam or praise companies. Do you believe that the most influential person in the cafe is the customer? If so, how could customers hurt or help the cafe? Will your employees agree that customers are the most important part of the cafe?
Expert Answer
It is true that customers are using web to slam or praise the companies. Not even web but few tv programs are there
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