Textbook – Health Care Information Systems: A Practical Approachfor Health Care Management 4th Edition (Wagner, Lee and Glaser)
Case 2: Registries and Disease Management in the PCMH
E-book – page 530
Paper book – page 276
Identify and discuss the various IT tools and staff resourcesUHC used to deploy its education and self-management strategiesamong patients with chronic disease. What are their strengths?Liminations? UHC identified several challenges and lessons learnedin this case. Discuss each of these including UHC’s approch toovercome the challenges. What other strategies or approaches mightyou have considered? Why? Explain your rationale. UHC used curbsideconsulations and e-visits to reduce specialty office visits. Towhat
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