Telephone inquiries of 100 IRS “customers” are monitored daily at random. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are recorded. The data for last week follow:
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Telephone inquiries of 100 IRS “customers” are monitored daily at random. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are recorded. The data for last week follow Day No. of Nonconformities 7 15 23 4 5 16 a) Using 3 standard deviations, the c-chart for the nonconformities is: UCLc = nonconformities round your response to two dec malp aces
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