state Farm insurance hired James Falls as an agent trainee.after completing an internship phase, he was given an “agentstart-up kit.” He hired Michelle Quinlan, who had to pass onlinecomputer tests to be licensed to work for a state Farm agent. aproblem with the internet kept the tests from being marked ascompleted on her transcript. she told Falls, who contacted Yolandawilson, another state Farm employee, for help. They could not solvethe problem. since Quinlan was not working the next day, she gaveFalls her coursework user name and password in case he needed toget into the online transcripts. The next day, wilson
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