Select a specific product and brand that you consider as a good quality product. Describe the product, including its pictures, logos and certifications (e.g. ISO 9001). Identify its specific quality characteristics that relate to the product quality dimensions as stated by Garvin (1987). Identify at least 3 CTQ variables that are (or should be) monitored for quality control and improvement purposes. Briefly describe either () an excellent quality practice in the company or (ii) a suitable benchmarking product
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