Sean is the head of the logistics group at a medium-size companythat makes plastic parts for other companies, includingmanufacturers of printers, television sets, computers, and washingmachines. His department provides a few valuable services for thecompany such as receiving and storing raw materials, shippingproducts, and disposal of waste materials. The logistics departmentconsists of ten people including an administrative supportspecialist. Sean’s department is meeting its goals, and Seanregularly receives average or above-average performanceevaluations.
In contrast to the generally positive job situation facing Sean,he sees one irritating problem that needs resolution. Sean hasreceived feedback from several employees inside and outside thedepartment that Phil, one
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