Scenario:
UK mobile phone company, Jazz Mobile, was set up in theCaribbean one year ago. Jazz Mobile has offices in Trinidad,Barbados, St Lucia, St Vincent, and Jamaica. 75% of the seniorexecutives are British, while almost 90% of middle management andother staff are from the Caribbean. The company is poised to launcha new service in three months, one that could help the company gaina superior market share.
On the inside, tensions are heating up between the seniorexecutives and middle management. The executives are failingmiserably to get the staff on board and are nervous about theimpending deadlines. They are accustomed to working withwell-defined plans,
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