You will receive a classmate’s complaint letter and will berequired to rationally reply to the letter in a business letterformat. It will be up to you as the “business” to allow or deny anadjustment. Your letter must be written clearly so the readerunderstands the news you are giving, promotes a positive image ofyour business, and avoids legal problems.
Questions to consider when responding: What are your businesspolicies and procedures for handling complaints? Did the writerpersuade you to respond to their request?
Length: 1 page, single spaced, proper formatting
Required parts of the complaint letter:
Title: “Adjustment Letter – Business Name”
Follow a business letter format:
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