(Answered) : Question 16 Customers Peete S Coffee Shop Want Grab Quick Cup Coffee Boarding Metra Train Q28439664

Question 16

The customers at Peete’s coffee shop want to grab a quick cup ofcoffee before boarding the Metra train into Chicago. The sign inthe window promises “Quick, In-and-Out Service,” and usuallyPeete’s Coffee Shop keeps that promise. But one morning, customerswere frustrated when the staff behind the counter showed moreinterest in gossiping about their social lives than in waiting oncustomers. Peete’s coffee shop is suffering from a ________gap.

               knowledge

               social expectations

               delivery

               communications

               standards

Question 17

The marketing of services such as lawn care by TruGreen differsfrom product marketing because services are all of these except

               inseparable.

               intangible.

               renewable.

               perishable.

               heterogeneous.

Question 18

David manages a Shoney’s restaurant. He is considering stayingopen later in the