Question 11 2 pts
According to the textbook, retaining current clients is______________ times less expensive then obtaining new ones.
50
6 – 7
75
3 – 5
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Question 12 2 pts
According to the textbook in _________ you are a leader becauseof the position you have earned the title of supervisor, team lead,manager, etc.
Level 1
Level 2
Level 3
Level 4
None of the above
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Question 13 2 pts
According to the textbook, ________________ is a tactic used bysales professionals to remain relevant to the buyer(s).
Active Listening
Top of Mind
Strategic Prospecting
Word of Mouth
None of these
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Question 14 2 pts
According to the textbook the most common objection is:
Need
Price
Time
All are equally
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