Q80
Visit a drive-through quick-service restaurant and observe theoperation for half an hour. You will probably need a stop watch tocollect the relevant timing information and answer the followingquestions. (a) Where are the bottlenecks in the service (in otherwords, what seems to take the longest time)? [2 Marks] (b) Howwould you measure the efficiency of the process? [1 Mark] (c) Whatappear to be the key design principles that govern theeffectiveness of this process? [2 Marks] (d) Using Little’s law,how long would the queue have to be before you think it would benot worth joining the queue
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