Q7. For a Cast cooking potshown which has 8-10 mm strong base for good heat distribution,extremely durable non-stick surface coating for cookingcharacteristics and can be opened and carried out comfortably. Youare asked to carry the following:
(a) Translate the followinglists of customer statements about into proper needsstatements.
(b) Organize the needs intohierarchy needs and
(c) Establish therelative importance using Kano Approach.
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Customer Statements |
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1) I burn my hand when holding the pot (hint: safe tohold) |
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2) The pot does not cook the food properly (hint: heatdistribution) |
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3) The food is burned (hint: not seen duringcooking) |
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4) OR
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