Q2 Discuss the quality-ethics connection.
Q3. Briefly explain how a company can achieve lower productioncosts and increase productivity by improving the quality of itsproduct and services.
Q4. As a manager, how would you deal with the possibility thatcustomer satisfaction does not always lead to customerretention?
Q5. What quality-related trade-offs might there be betweenhaving a single large, centralized produce-processing facility andhaving many small, decentralized produce-processing facilities?
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