Q1. Performance Measures: covering its objectives, typical measurements, quality costs, and the Baldrige classification measurement. Give specific examples of five quality measures explaining its value and applied settings.
Expert Answer
Five quality measures are as follows:
Customer satisfaction: This can be done through survey by asking customers to rate their satisfaction level
No of defects: Lesser the number of defects , better is the quality
Variation: Variation of certain parameters widely from mean is not a good symbol for quality
Delievery time : Delay in production, and delievery deters the quality of the product
Stability : A good quality product should be durable and
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