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All forms of written communication become a permanent record ofideas, incidents, proposals and other facts. The record helpsbusiness owner(s) access information quickly, especially if it iswritten in a digital medium. Written communication is also used inlegal proceedings, and can become the only defense for adverselegal actions taken against the company. For example, a formeremployee could say there were no grounds for his firing and hemight sue you. If his employee file clearly documented complaintsand code of ethics violations over the course of his employment,you can demonstrate cause. The digital age has transformed howbusinesses communicate
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