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You have just beenhired as a Human Resource Manager in a small, but rapidly growingorganization with 160 employees. During the interview and selectionprocess, the CEO stated that the reason an HRM Manager was neededwas because there was an increase in customer complaints concerningerrors in shipments of orders. Errors included incorrect productsand quantities, as well as increases in defective products. Theerrors seemed to be random; in other words, customers did not knowif and when they would receive a correct and complete order or onewith missing and/or