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Company: Wal-Mart (write on the followingguidline)
1. Describe the process: list the key tasks performed andsequence of steps, people involved, equipment used, environmentalconditions, work methods, and materials used.
2. Describe the players: external and internal customers andsuppliers, and process operators.
3. Define customer expectations: what the customer wants, when,and where, for both external and internal customers.
4. Determine what historical data are available on processperformance, or what data need to be collected to better understandthe process.
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